Ever needed product support but didn’t want to speak to a customer service agent over the phone? Email help is available, but it can take hours or days to hear back. One of the reasons why customers choose live chat support over other channels is because of the long wait periods! When needed, people may easily access immediate personal support. According to recent statistics, 51% of customers who can talk with customer care are more likely to make another purchase from a company. Email chat outsourcing support is particularly important in eCommerce, which has an impact on 64% of online customers. You are aware that your e-commerce site should include live chat support. But the idea of having to run that channel yourself, or having to teach someone else to run it, sounds time-consuming and difficult. Who manages Email chat outsourcing support? What is it? For customer support, there are two potential channels of communication. Both the agent and the customer may be pre...
At NEPL, we specialize in providing comprehensive call center solutions for the welfare of your business. We strive to exceed our client’s expectations and deliver quality service on all levels.