Things You Did Not Know about Outsourcing Outbound Call Center Services

Things You Did Not Know about Outsourcing Call Center Services

Outsourcing has been a part of business operations for a long time. Long before India and other Asian countries took center stage and began to handle offshore operations from around the globe, outsourcing already began in the crewing operations done in the 18^th century. In the past, shipping crews used to lose many crew members during transit. As a result, they needed to hire new resources from the places they traveled to. It all started as a necessity, but later ship operator began to admire the quality of workforce from different corners of the world. The variation in skills, stamina and working capabilities of different groups of people made outsourcing an integral part of the shipping operations.

As of now, Outbound Call Center Services have become popular amongst entrepreneurs; however, there are still some companies that do not agree with this phenomenon. These organizations still doubt its credentials and question its advantages. Even if the previously mentioned historical fact does not satisfy your quest for answers about outsourcing, below are some examples that will surely change your mind.

Example 1:

A company with its base located in California, USA, wants to hire new employees who can help them carry out their customer support services. They do not have a high budget, so they hire undergraduates who are good at speaking the language but do not have much technical know how. A part of the company’s operations requires providing technical support to customers. For this, they need to train the staff in the relevant technology, monitor their progress throughout different stages of their development and then expect them to deliver on calls. It is all well and good in theory, however, in reality, it will take a long time to convert these resources into truly valuable resources. Moreover, the moment these undergraduates complete their graduation they would probably move onto doing other things in their life, leaving your company in a difficult situation.

Contrast this situation with a scenario where you outsource the same operation to India. In India, you will find a wealth of graduates with good technical understanding. These graduates will be easier to train and will probably work for your organization for a longer time. You won’t have to worry about them leaving the organization as India has a perennial supply of workforce for providing quality Call Center Outsourcing Services.

Example 2:

A company based in London, UK wants to grow its business and wants to hire customer support executives. It can provide good salary to its employees but has limited infrastructure. It hires a workforce that is smart, intelligent and good at work. The customer services operations are carried out smoothly, however, after a few years the company wants to grow. Now, it wants more employees but does not have the infrastructure. As the price of property in London is really high, it will be harder for the company to open up new offices.

Now, the same situation could have been handled by outsourcing to an Asian country that specializes in offering Call Center Outsourcing Services. Price of property in countries like India is low and it is easy to find office space at a considerably low rate. It is also possible to directly partner with a call center that has an already established infrastructure.

In both the examples above, we can see how outsourcing can be a great advantage for your organization. Not only is it economical, it is also much more reliable and offers you immense possibilities in terms of scaling your operations. More Information Visit  www.noidaexim.com/